Odoo rollout makes order processing 3x faster for a third-party logistics operator
A third-party logistics operator handling e-commerce fulfilment for 40 brands processed orders through a mix of client spreadsheets, email, and a warehouse system that could not invoice. We consolidated intake, picking, and billing on Odoo with EDI-style imports per client.
Composite case study — outcomes and figures are representative of typical Core Trust engagements, with client details anonymised. Named references available on request.
The challenge
- •Every client sent orders in a different format, so a two-person team spent most of each morning re-keying orders before picking could start.
- •Billing was reconstructed at month-end from picking notes, causing disputed invoices and revenue leakage on surcharges.
- •There was no live view of stock by client, so brands phoned in for availability checks that took hours to answer.
- •Peak-season volume simply could not be absorbed without hiring temporary admin staff.
What we did
- 1
Order intake standardisation
Per-client import templates mapped to a single Odoo sales order structure, replacing manual re-keying with a validated file or API drop.
- 2
Warehouse flows rebuilt in Odoo
Multi-client stock separated by location and lot, with wave picking, batch transfers, and barcode-driven pack and dispatch.
- 3
Automated activity billing
Storage, pick, pack, and surcharge activities priced per client contract and posted straight to invoices, so billing follows recorded warehouse activity.
- 4
Client stock portal
Odoo portal access per brand for live stock, order status, and invoice history — removing the availability-check phone calls.
- 5
Peak-season load testing
Rehearsed a 4x volume day before go-live and tuned reorder, batching, and reporting jobs against that load.
Results
Increase in orders processed per admin hour after intake automation.
Of billable warehouse activity now invoiced from recorded data.
Peak season absorbed without temporary admin hires.
Client stock enquiries handled through the portal instead of by phone.
"The implementation was seamless. Their team understood our multi-client warehouse model and delivered a solution that exceeded expectations."
Odoo modules deployed
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