Stalled Odoo implementation recovered and stabilised for a healthcare services group
A multi-site healthcare services group was nine months into an Odoo rollout that had missed two go-live dates. Customisations broke on every upgrade and users had reverted to their old tools. We ran a fixed-fee audit, stabilised the instance, and relaunched in stages.
Composite case study — outcomes and figures are representative of typical Core Trust engagements, with client details anonymised. Named references available on request.
The challenge
- •More than 60 custom modules had been written to replicate legacy screens, so no upgrade could be applied safely.
- •There was no test environment, and configuration changes were made directly in production.
- •Two go-live dates had slipped, and departmental users had gone back to spreadsheets, splitting the source of truth.
- •Nobody could state what remained in scope, because requirements had never been signed off.
What we did
- 1
Two-week fixed-fee audit
Code, configuration, data quality, and infrastructure reviewed against standard Odoo, producing a written recovery plan with cost and timeline for each option.
- 2
Stabilise before building
Staging and production environments separated, deployments moved to version control, and nightly backups with tested restores put in place.
- 3
Customisation reduction
Roughly two thirds of the custom modules retired in favour of standard Odoo features or light Studio configuration, leaving a genuinely upgradeable core.
- 4
Staged relaunch by department
Finance first, then scheduling and procurement, each with its own acceptance criteria — instead of one all-or-nothing cutover.
- 5
Ongoing support with clear SLAs
Monitored uptime, defined response times, and a monthly change window so the platform keeps moving without surprises.
Results
Platform uptime after stabilisation and monitored support.
Of custom modules retired in favour of standard Odoo.
Departmental relaunches, all delivered on their committed dates.
Departmental spreadsheets retired once finance went live.
"Support with real response times means we stopped worrying about downtime. Core Trust has been an invaluable guide through the recovery."
Odoo modules deployed
Facing a similar problem?
Tell us where your Odoo project stands — we'll reply within one business day with scope and a fixed fee.